Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when making a reservation or contacting us:

• Name and contact information (email, phone number)
• Payment information (processed securely through third-party payment processors)
• Identification documents (as required for check-in)
• Communication preferences and correspondence with us
• Special requests or requirements for your stay

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your booking and stay
• Provide customer support and respond to inquiries
• Send booking confirmations and important updates
• Improve our services and guest experience
• Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors to complete transactions
• Service providers who assist in operating our business
• Law enforcement or government authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent where processing is based on consent

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us at:
Email: info@lunarfarm.ke
Phone: +254 720 026 127
Address: Naromoru, Mt. Kenya Region, Nyeri County, Kenya